TORONTO — Restaurant owners say food delivery apps have taken too big a bite out of their revenues for too long.
Food delivery apps were forced to implement lower fees when dine-in service was closed during the COVID-19 pandemic, and restaurants say the change should be made permanent if they are to recover from the crisis.
“I really hope they do keep the lower fees because it does help a lot,” said Sharon Bond, the owner of Westbank, B.C.’s Kekuli Cafe. “Costs have gone up tremendously.
“We’re in a pandemic so (everyone’s